After a spate of negative reviews for The Brick’s opening show with Jane’s Addiction, the venue is reaching deep into its pockets to offer refunds, (including fees!) — or tickets to an upcoming show, subject to availability — as an apology. Attendees need only send a copy of their tickets to the venue. This piece of goodwill may help alleviate some of the negative comments, but the question remains how The Brick intends to deal with some of the deeper structural issues that cropped up during Monday’s show.
Read the letter, (also posted on their website):
To our customers who attended Jane’s Addiction at The Brick on March 19: We owe you an apology for the issues you encountered during the show. Live music experiences represent some of the greatest moments of our lives and, this was obviously not one of ours. Our goal in bringing a new music venue to the Twin Cities was to provide fans with the best possible concert experience, and despite a thundering performance from Jane’s Addiction, we know we were unable to achieve this greatness on Monday night.
We have an obligation to make this right for our customers, which is why we are offering all Jane’s Addiction ticket holders the choice of a refund, including service fees, or tickets to an upcoming show of their choice (based on availability).
We are listening to your comments and feedback and are committed to making the necessary changes at The Brick to ensure that your next concert experience will be much more enjoyable.
To receive your refund or tickets to an upcoming show, please e-mail a copy of your ticket(s) and confirmation to email@example.com. Or you may physically mail a copy to:
Attn: Customer Service
111 5th Street North
Minneapolis, MN 55403
Please indicate your choice of refund, or the name of the upcoming show you’d like to attend.
Please feel free to contact me directly at BrickGM@thebrickmn.com with any comments, questions or suggestions about your experience at The Brick. We acknowledge that we have a long way to go to earn back your business and are committed to regaining your trust.